Dental Insurance Billing Service

“We can find solutions for your most challenging need, as well as enhance your financial opportunities”

We offer healthcare professionals the flexibility to determine their own desired level of service, beginning with the most basic billing support and expanding into full practice management. Trust the day-to-day management of your billing office to professionals dedicated to delivering the results you deserve.

Our Dental Insurance Billing Service Included

  • Dental Billing
  • Dental Coding For Dental Procedures
  • Medical Coding For Dental Procedures
  • Secondary Electronic Attachment
  • Appeals
  • Returns Mail Processing
  • Patient Demography Entry
  • Working Insurance Aging Reports For Claims: 30, 60, 90, 120, And Older Days
  • Manual Insurance Payment Posting
  • Electronic Insurance Payment Posting
  • Patient Eligibility

Plus Free Services

  • Monthly In-Person Or Virtual Meeting
  • Limited Dental Healthcare Insurance Consulting
  • Detailed Insurance Payment Posting.
  • Monthly Written Report. Detailing All The Dental Insurance Collection Activities
  • Healthcare Credentialing (Limited To Two Doctors Per Year)
  • Healthcare Insurance Fees Negotiation
  • Yearly Update Of Fee Schedules In The Client’s Dental Software

Frequently Asked Questions

Do you code the daily procedures?

No, the offices are responsible for coding procedures since they have firsthand knowledge of the treatments performed each day. However, before submitting claims, we review the codes for accuracy, ensure they align with a logical treatment plan, and verify major procedures against the doctor’s notes.

How do you ensure claims are submitted with the correct CDT codes?

We verify major procedures against the doctor’s notes, x rays and laboratory stubs

If a claim is denied due to incorrect billing, do you correct the code and resend the claim?

We understand that submitting false, incomplete, or misleading information may be considered a criminal act and could jeopardize the dentist’s license. Therefore, based on the doctor’s notes, we recommend the most appropriate code that accurately reflects the service provided. However, we do not re-code any procedure without the provider dentist’s approval.

Who is in charge of billing the claims?

Once the office enters the completed codes, Dental Billing Innovative handles the claim submissions and necessary supporting attachments. Depending on the office’s workflow, we can submit claims on the same day, within 24 hours, or within 48 hours. We adapt to the office’s processes to ensure a seamless billing experience.approval.

Can the office bill the claims?

Yes, the office can submit the claims; however, we prefer to handle them since we have in-depth knowledge of each insurance provider’s requirements and the necessary supporting attachments.

What if the supporting documentation or doctor's notes are not readily available, do you still send the claim?

If a claim cannot be submitted due to missing information, we email the office to request the necessary details and submit the claim once all information is received. However, if the timely filing deadline is approaching, we take a different approach to ensure the claim is processed on time.

How often do you send the claims?

Depending on the office’s workflow, we can submit claims on the same day, within 24 hours, or within 48 hours. We adapt to the office’s processes to ensure a seamless billing experience.

What if an insurance does not receive claims electronically?

We utilize all available methods to submit claims, including the client’s clearinghouse, fax, mail, or directly entering the information into the insurance provider’s online platform when available.

How do you handle claims that the insurance indicates as paid, but the client has not received the payment?

Once the insurance confirms that a claim has been paid and the payment has been processed, we verify with the client that the funds have been deposited into their bank account. If the payment was made via paper check, we request proof from the insurance that the check was cashed. We do not enter any payments into the dental software until the client confirms that the funds have been received.

Do you enter the insurance payments or the office enters the payments?

We handle payment entry and ensure a smooth transition by reviewing the office’s current process during the intake phase. We adapt to existing workflows to prevent disruptions and maintain efficiency.

Do you work on all outstanding claims or only the most recent ones?

We handle all outstanding claims, including those over 90 days old, to maximize reimbursements and reduce aged accounts receivable.

If additional information is needed from the patients, who is in charge of contacting the patients?

During the intake phase, we review the office’s current process and collaborate with the team to adapt to existing workflows, ensuring minimal disruption and maximum efficiency. Depending on the client’s protocols, patient contact can be handled either by the office or by us.

Do you handle appeals, or is that the responsibility of the client?

We handle the appeals process on behalf of the client, ensuring that all necessary documentation and follow-up are provided to support the claim.  If additional information is needed for an appeal, we work with the office to gather the required documentation and ensure that everything is submitted in a timely manner to support the appeal.

Do you provide reports and analytics on accounts receivable and collections?

Yes, we provide detailed reports and analytics on accounts receivable and collections, helping you track outstanding balances, identify trends, and monitor the financial health of the practice.

Do you service clients nationwide?

Yes, we can service dental clients throughout the country.